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About Xplova


Xplova specializes in the design and production of high-end cycling computers, bringing advanced technology and an unparalleled user experience to the global cyclist community. The word 'Xplova' is a combination of “explore” in English and “va” in Spanish, meaning “to explore and to move forward”. The Xplova brand was founded on the spirit of competition and challenge.


Xplova joined IT giant Acer Group in 2015, and it's a sub-brand of Acer subsidiary Acer Gadget Inc. Xplova aims to challenge people to explore and push their limits through products that empower adventure and discovery of the great outdoors. From indoor to outdoor, including running and cycling, Xplova products are distributed worldwide. Xplova products combine functional design, intuitive software, GPS functionality, and an online portal for sharing stats and connecting with other riders. Xplova strives to build a community of cyclists and sports lovers to explore, sweat, and laugh together.

Contact Us

Contact Information

Address 24F,No.112, Sec. 1, Xintai 5th Rd., Xizhi Dist., New Taipei City 221411
Email for Sales sales@xplova.com
Email for Service
Europe
Italia
  • lunedì ~ venerdì
  • 9 :00/13 :00 - 14 :00/18 :00
  • +39 0236 0049 52
  • xplovaServiceIT@Sertec360.com
Deutschland
  • Montag ~ Freitag
  • 9:00 to 17:30
  • +49 (0) 4102 9982 811
  • xplovaServiceDE@Sertec360.com
United Kingdom
  • Monday ~ Friday
  • 9:00 - 18:00
  • +44 (0) 3717 6010 19
  • xplovaServiceUK@Sertec360.com
France
  • lundi ~ vendredi
  • 9 :00/13 :00 - 14 :00/18 :00
  • +33 (0) 1720 2306 3
  • xplovaServiceFR@Sertec360.com
España
  • Lunes ~ Viernes
  • 9 :30/13 :30 - 14 :30/18 :30
  • +34 9141 4240 7
  • xplovaServiceES@Sertec360.com
Benelux
  • Maandag~ Vrijdag(Lunedi~Venerdì)
  • 9:00am - 17:00pm
  • +32 (0) 7848 4672
  • xplovaserviceBFR@sertec360.com
  • xplovaserviceBDU@sertec360.com
Denmark
  • Mandag~Fredag
  • 09:00 – 17:00
  • +45 7873 7424
  • XplovaServiceDK@Sertec360.com
Portugal
  • Mon-Fri
  • 10 :00/14 :00 - 15 :00/19 :00
  • xplovaServiceES@sertec360.com
Asia
台灣
  • XPLOVA 客服中心
  • 倚天酷碁股份有限公司
  • +886 2 2790 3878
  • 週一 ~ 週五
  • 08:30 - 17:00
  • service@xplova.com
海柏特維修中心
  • 週一 ~ 週五
  • 10:00 - 19:00
  • 週六
  • 10:00 - 18:00
  • +886 2 2767 7299
  • 現場維修收件:(未提供現場快修)
  • 台北市信義區松信路163號
Distributor
Asia
香港
  • 週一 ~ 週五
  • 10:00 - 18:00
  • +852 3460 4217
  • info@novo-digital.com.hk
ประเทศไทย
  • วันจันทร์ ~ วันศุกร์
  • 10:00 - 20:00
  • วันเสาร์
  • 10:00 - 18:00
  • +66 2685 4311
  • acercare@acer.co.th
日本
  • 月~金(土日祝祭日を除く)
  • 09:00 – 17:00
  • style_b_staff@ncd.co.jp
Malaysia
  • Monday~Friday
  • 09:00 - 17:00
  • +604 618 0496
  • xplovasales@gmail.com
Philippines
  • Monday~Friday
  • 09:00 – 17:00
  • +639153692106
  • +639228685264
한국
  • 월요일~토요일
  • 09:00 - 19:00
  • +82-70-4820-2394
  • xplova@jscomposite.co.kr
America
Brazil
  • Grupo Jogá
  • 09:00 - 18:00
  • +55 (16) 3384-8200
  • ricardo@grupojoga.com.br
Chile
  • K&V Cycling
  • 09:00 - 18:00
  • +56 (22) 9866449
  • info@kyvcycling.cl
Colombia
  • Endosruedas
  • 09:00 - 18:00
  • +57 16 99741 7957
  • juan.ferrero@endosruedas.com.co
Canada
  • Summum Imports Inc.
  • 09:00 - 18:00
  • +1 418-571-6122
  • michel@summumimports.com
USA
  • Summum Imports Inc.
  • 09:00 - 18:00
  • +1 418-571-6122
  • michel@summumimports.com
Venezuela
  • Bicishop
  • 09:00 - 18:00
  • +58 212-9928717
  • williamorales@gmail.com
Middle East
CAFÈ PELOTON LLC
  • 52, AI BAILEE STREET
  • AL WASL ROAD, OPPOSITE TO CHOITHRAMS
  • DUBAI
  • 5777 UNITED ARAB EMIRATES
  • +971556579120

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Important notice about Xplova website service change

Notice to suspend and stop video upload and cloud storage on Xplova website


After a thorough consideration, we must regretfully inform you that service for all X5 product members on video upload to Xplova website (www.xplova.com) will no longer be in service. This change will be effective on January 1st, 2020. Meanwhile, we will remove all X5 members’ video uploads from the cloud storage. If you wish to preserve your video, please spare your time to log-in to Xplova website and migrate stored data to your personal storage (visit video listing, enter preview video mode and then right click mouse button to download) before December 31st, 2019. We sincerely apologies for the inconvenience we have caused you.

Notice of removal on inactive or dormant members in Xplova website


This is to inform you that we will remove any inactive or dormant members on Xplova website (www.xplova.com) for more than three years soon. This change will be effective on January 1st, 2020, all data storage under your account will be eliminated (including but not limited to video, etc.) If you wish to preserve data under your member account, we sincerely invite you to take action immediately by visiting Xplova website and logging-into your account before December 31st, 2019.

@Seulzzing1021#JScomposite #SuperteamWheel
@vivien.tetart #torres_frederic #trainingmotivation
@teamstrassacker #GreatDevice at a small price #Quiet
@tsvetkov13 #Trainingnonstop #quiet #smooth
@tsvetkov13 #Trainingnonstop #quiet #smooth
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